Built for MSPs — by an MSP Engineer

Stop Letting Bad Tickets
Burn Your L2 Team

AI-powered ticket triage that transforms incomplete L1 escalations into structured, actionable diagnostic briefs your L2 team can act on immediately.

Try the Live Demo → See How It Works
The Problem

Your L1 team escalates.
Your L2 team re-triages.

Every incomplete escalation costs your L2 team 15-30 minutes of re-gathering information that should have been in the ticket from the start.

🔥

The Ticket Says Almost Nothing

"User reports EHR is slow." That's the whole ticket. No workstation info, no timeline, no error codes. L2 starts from zero.

⏲

L2 Hours Burned on Triage

50 escalations/week × 15 min each = 12+ hours of L2 time wasted on information gathering, not problem solving.

✅

Structured Diagnostic Briefs

Every escalation arrives with issue classification, missing data flags, probable root cause, and prioritized next steps.

📋

PSA-Ready Escalation Notes

Copy-pasteable formatted output that drops directly into ConnectWise, Autotask, or HaloPSA internal notes.

Live Demo

Paste a ticket. Get a structured brief.

This is the actual triage engine. Paste any MSP support ticket below (messy is fine, that's the point) and get back a structured diagnostic brief in seconds. No signup. No email required.

INPUT: RAW TICKET Paste or try a sample below
0 / 2000
OUTPUT: DIAGNOSTIC BRIEF Ready

Structured brief will appear here.

Categories: M365 · Endpoint · Network · Backup · Security · LOB Applications

Design Partner Program

Shape v1. No cost during the design phase.

I'm working with 3 to 5 MSPs as design partners to build the first production version of the triage engine. Design partners get direct input on what gets built, how it integrates with their PSA, and which workflows get prioritized. In exchange, I get real ticket data and operational feedback to build against.

What design partners get

  • No cost during the design partner period
  • Direct input on feature prioritization
  • Custom integration with your PSA (ConnectWise, Autotask, or HaloPSA)
  • Workflow tuned to your shop's ticket patterns
  • Early access to the autonomous remediation tier when it ships

What I need from you

  • Anonymized ticket samples from your actual queue
  • 30 to 45 minutes of feedback calls, weekly
  • An L2 engineer willing to test briefs and flag gaps
  • A commitment to evaluate for 60 days

Design partner slots are limited. If your L2 team is burning time reconstructing garbage escalations and you want a seat at the table for this, reach out.

Apply as a Design Partner →
Roadmap

What's next after the triage engine.

Autonomous Remediation Tier

Next-generation: AI triage connected to a Terraform remediation pipeline.

Known infrastructure issues get a remediation plan generated, routed through a human approval gate, and applied automatically. Full audit trail. HIPAA-aware. Compliance-first by design.

Terraform Remediation Human Approval Gate Full Audit Trail HIPAA-Aware

Roadmap item. Not in development yet. Design partners get early access when it ships.